Praca Customer Support Specialist Wrocław , Credit Suisse Polska Sp. z o.o., IT i e-commerce - oferty pracy Jobexpress.pl

Oferta nieaktualna

Credit Suisse AG is one of the world's leading financial services providers and is part of the Credit Suisse group of companies (referred to here as 'Credit Suisse'). As an integrated bank, Credit Suisse offers clients its combined expertise in the areas of private banking, investment banking and asset management. Credit Suisse provides advisory services, comprehensive solutions and innovative products to companies, institutional clients and high-net-worth private clients globally, as well as to retail clients in Switzerland. Credit Suisse is headquartered in Zurich and operates in over 50 countries worldwide. The group employs approximately 50,100 people. Further information about Credit Suisse can be found at www.credit-suisse.com.
Credit Suisse has opened a Center of Excellence (CoE) in Wroclaw. This is one of the global key initiatives, with the aim of making better use of the expertise of its employees worldwide and deploying its resources with a high degree of efficiency
Department overview:
The e-Sourcing team manages the support services related to SAP e-Sourcing application and Dow Jones Supplier Risk Monitoring Dashboard system. The team is responsible for providing support services on user technical support and administration, e-Auction support and e-RFx support. This includes system maintenance and improvement, internal and external (suppliers) training, change management and driving global adoption or implementation of new e-Sourcing processes.

The team in Wroclaw provides global support to all regions for user technical support and administration, deliver internal and external (suppliers) training, system maintenance and e-Sourcing process management.
Please include the following statement in your application: I hereby authorize Credit Suisse Polska Sp. z o.o. to process my personal data included in my job application for the needs of the recruitment process (in accordance with the Personnel Protection Act of 29.08.1997 no 133 position 883).

Credit Suisse is an Equal Opportunity Employer and does not discriminate in its employment decisions on the basis of any protected category.

To the extent permitted or required by applicable law, a candidate who is offered employment will be subject to a criminal record check and other background checks before the appointment is confirmed.
Copyright © 2011 CREDIT SUISSE GROUP and/or its affiliates. All rights reserved

Wymagania

2-3 years of experience in customer support role (help desk, call centre)
Proficiency in using MS Office Suite (Outlook, Excel, Word, Access, PowerPoint)
Fluency in English and German
Degree in IT related discipline
Good communication and interpersonal skills
Customer orientation and problem solving attitude

Obowiązki

Assisting e-Sourcing Lead (SGP) in overseeing operational activities and staff management in Wroclaw
Managing relationship with regional representatives
Reviewing and improving processes on ongoing basis
Proactive identification of areas of improvement and efficiency for sourcers and team
Ensuring user technical queries are answered and addressed
Delivering application and e-Sourcing process training to both internal and external (suppliers) users
Leading system or process improvement initiatives including upgrades installation and change management
Managing Data Quality and SLA Metrics

Mile widziane

Experience with e-Sourcing systems would be desirable
Knowledge of front to back procurement process, Supply Chain Management or Strategic Sourcing would be desirable